1.For orders placed on authorized online agents http://www.elephone.hk/Online-Agent
If your device have software problem, you can find stock rom here http://bbs.elephone.hk/forum.php#.V_yRWPl96Uk
If your device have hardware problem, you need contact the online seller for warranty details.Elephone made agreement with authorized agents, 1 year warranty is provided. Customer who needs repairs could contact your seller. They're going to send the phones back to us and get it fixed.
2.For orders directly placed on official site www.elephone.hk , here are the warranty policy details.
|ELEPHONE Smartphone||Main Device||12 Months|
|ELEPHONE Camera||Main Device||12 Months|
|ELEPHONE Watch||Main Device||12 Months|
|Others||Main Device||12 Months|
1. 15 Days Money Back Guarantee
If you are not satisfied with your Elephone products for any reason (excluding cases of reckless handling of the products ), you may request a return within 15 calendar days of delivery, but shipping fee is covered by you, which means we need to deduct postage when refund.
2. Dead on Arrival (DOA)
Returning DOA (Dead On Arrival) items. Any products malfunctioning on arrival (excluding cases of reckless handling of the product) within 5 days after delivery is eligible for a replacement and you need to provide us with proof as below: The photos of the original package with the front and back sides and photos or videos showing the malfunctioning of the defective Product.
make sure the item all brand new without any wear and tear. If these requirements are met, We will pay for the shipping send back ,please return it to us at your convenience and at the lowest cost possible and we will ship a functional replacement to you free of charge.
3. One Year Free Repair Warranty
Within one year of the purchase date, buyers can return items for free repairs. Assuming the product is still in warranty and was not physically damaged, and you need to provide photos and videos showing the defect(s) of the product.
Buyers pay the shipping fees for sending the item back, while we pay for the shipping fees for sending the repaired item back to the buyer.
1.Device not in warranty if it was disassembly or upgraded unknown firmware by customers themselves; Device not in warranty if it turns to be a defective one by physical damage.
2.All Customers should contact our Customer Service for an RMA (Return Merchandise Authorization) and returning address before returning any items.
3.Send it back to us by registered mail which has a track number, do not ship by UPS, Fedex ,DHL, EMS or other express shipping ways. or we would not responsible for the custom duty.
And please tell us the tracking number within one week after getting an RMA code.
4.Sit back and relax. Our team at Elephone will follow up with further steps.